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More focused analysis. More complete outputs. More complex work—done. GPT-5.5 Thinking is now available in Copilot Studio and rolling out across Microsoft 365 Copilot in Copilot Chat, Word, Excel, and PowerPoint. Together with Work IQ, Copilot delivers deeper, more relevant results grounded in your work context. Learn more: https://msft.it/6040vGZ56
Voice menus and automation are essential for delivering consistent support. But not every customer conversation follows a script. Real-time voice agents in Microsoft Copilot Studio — now generally available for Dynamics 365 Contact Center — bring more flexibility to live interactions. With speech-to-speech AI, organizations can: - Navigate interruptions in real time - Adapt as customer needs evolve mid-conversation - Preserve context when escalating to a human representative The result: faster paths to resolution, and support teams focused where human judgment matters most. Discover how: https://msft.it/6043vGbtR
Microsoft Power Platform reposted this
LC Waikiki is introducing new ways for teams to interact with financial data, thanks to Dynamics 365 and AI-driven automation. As İlker Çağatay Çetin, Finance Director at LC Waikiki Headquarters, explains, “AI-driven automation has reshaped how our teams work, turning complex, time-consuming reporting into an effortless experience.” With FinChat, a conversational bot built using Copilot Studio, teams can complete everyday financial workflows using natural language, spending less time on routine queries, and more time making strategic decisions. Read the full story: https://msft.it/6045vDiax
AI at work is about more than speed—it’s about staying in control. Explore how intelligent apps, agents, and human judgment come together to reshape modern work. Read more: https://msft.it/6048v8ovA
Regal Rexnord is using AI‑driven agents built with Microsoft Copilot Studio to help employees get faster answers to corporate policy questions, without digging through multiple internal sites. Today, an enterprise‑wide agent handles more than 2,000 inquiries each month, saving an estimated 2,400 hours per year. “We’ve seen what our business users can do with Copilot Studio at the personal and teams level. Now, we’re moving full speed ahead with agents that can be used across the company.” - Timothy Dickson, Chief Digital and Information Officer, Regal Rexnord Read the full story: https://msft.it/6046vBxAY
Microsoft Power Platform reposted this
Today we’re expanding model choice in Microsoft 365 Copilot with the addition of Anthropic’s latest model—Claude Opus 4.7—in Copilot Cowork via the Frontier program, Copilot Studio early release cycle environments, and rolling out to Copilot in Excel. Opus 4.7 is faster, more precise, and better at choosing the right tool for the task, following instructions more closely and routing requests to the right capabilities and Work IQ data. Start exploring: https://msft.it/6044QhgsY
Today, we’re announcing new Power Apps updates that bring Copilot, app skills, and agents directly into your business processes—helping make AI useful where work actually happens. Explore what’s new and see it in action by watching the Business Applications Update event: https://lnkd.in/gRRqTz_A
The April 2026 Power Platform update is here, and it’s full of new features, previews, and learning paths to help every maker level up. Check out this month's roundup to see what’s new, including: - AI coding agents for canvas apps (public preview) - Generative pages with external tools now GA - Copilot experiences integrated deeper into model‑driven apps Explore what’s new: https://msft.it/6045Q7wZ1
Hertz is using AI‑driven agents built with Microsoft Copilot Studio to help customer service teams support drivers seeking roadside assistance. Now, reps get quick answers to vehicle questions using natural language—no more digging through manuals. “Microsoft Copilot Studio enables our team to start building agentic solutions while also providing just the right number of guardrails.” - Zac Cadi, Director, Strategic Technology Initiative, Hertz Read the full story: https://msft.it/6048Q7XYy
Automation is evolving—and now, agents and workflows work better together. With new capabilities in Microsoft Copilot Studio, teams can combine AI‑driven reasoning with structured workflows to handle complex processes while maintaining consistency. See how you can build automation that adapts to real‑world scenarios: https://msft.it/6044Qfldr